Shipping policy

Thank you for shopping with us! Please review our shipping policy below.

Shipping Process
We partner with reliable shipping carriers to deliver your order quickly and efficiently. We require 1-2 business days to fulfill your order before it ships. Once shipped, you can expect delivery within 2-5 business days. Please note that during peak times, such as major holidays or high-demand periods, fulfillment may take slightly longer.

Once your order has begun processing in our shipping department, we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.

We ship only during business days and do not operate on weekends or holidays. Once your order has shipped, you will receive a Shipping Confirmation email with tracking information.

For orders with multiple items, products may be shipped separately and received on different dates due to differences in shipping locations.

Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched. It may take a few days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries
We strive to deliver your order within the estimated timeframe of 2-5 business days. However, specific delivery dates are not guaranteed. While we do our best to ensure timely delivery, we cannot be held responsible for delays beyond our control, such as severe weather, holidays, or carrier delays.

Lost, Stolen, or Damaged Packages
We are not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package was delivered and you have not received it, please report it and/or file a claim with the shipping carrier directly.

Insured Shipping
If you choose to purchase insured shipping at checkout, a replacement item will be sent to you at no additional cost should your package be lost or stolen. Please contact us at hello@maghatter.net to initiate a claim, and we’ll promptly arrange for a new shipment.

Wrong Address Disclaimer
Please ensure the shipping address is correct when placing your order. Once an order is placed, we begin processing it immediately, so we are unable to make address changes. If the order has already been processed through our shipping department, we cannot retrieve it for an address update.

If you have any questions or concerns about our shipping policy, please feel free to email us at hello@maghatter.net