Refund policy

Thank you for shopping with us! Please read our refund policy carefully before making a purchase.

All Sales Final
All sales are final, except for cases of damaged goods or allergic reactions.

Damaged Goods
If you receive a defective, damaged, or incorrect item, please contact us immediately at hello@maghatter.net so we can evaluate the issue and make it right.

Allergic Reactions
If you experience an allergic reaction, you may request a return within 30 days of receiving your item. To initiate the return process, please follow these steps:

• Contact us at hello@maghatter.net within 30 days of receiving the product.
• Provide details about the reaction and any relevant medical documentation.
• Please note that we do not require the product to be returned in cases of allergic reaction.

Items sent back to us without first requesting a return will not be accepted.

Refunds
If your return is approved due to damaged goods or an allergic reaction, we’ll notify you and process the refund to your original payment method. Please remember it may take up to 10 business days for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@maghatter.net.

If you have any questions about our policy, feel free to contact us at hello@maghatter.net.